ACCESSIBILITY STATEMENT

Active Heating & Cooling LLC

Effective Date: March 13, 2026

Our Commitment

Active Heating & Cooling LLC is committed to ensuring that our website, activeheating-cooling.com, is accessible to all visitors, including people with disabilities. We believe everyone deserves equal access to information about our HVAC services, the ability to request estimates, and the ability to contact us — regardless of ability or the technology used to access our site.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines outline best practices for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Measures We Take

To support accessibility on our website, we work to implement the following:

• Text alternatives: We provide descriptive alt text for images so that screen readers can convey the content and purpose of visual elements

• Keyboard navigation: Our website is designed to be navigable using a keyboard for visitors who cannot use a mouse

• Color contrast: We aim to maintain sufficient color contrast between text and background colors to ensure readability

• Readable fonts: We use clear, legible fonts at sizes that are easy to read and can be resized using browser settings

• Descriptive links: We use meaningful link text so visitors understand where a link will take them before clicking

• Form labels: Our forms include labels and instructions to help visitors complete them accurately

• Consistent navigation: Our site uses a consistent layout and navigation structure across pages

• Mobile responsiveness: Our website is designed to function across a range of devices and screen sizes

Third-Party Content

Our website includes content and tools provided by third parties, such as our Wix website platform, our online install estimate tool, embedded booking calendars, and social media integrations. While we strive to ensure that all content on our site is accessible, we may not have full control over the accessibility of third-party tools and plugins. We actively work with our platform providers to improve accessibility where possible.

Known Limitations

While we work to maintain accessibility across our website, some areas may not yet fully meet WCAG 2.1 Level AA standards. We are aware of the following potential limitations:

• Some older content or images may not yet have complete alt text descriptions

• Third-party embedded tools (such as booking calendars or financing application forms) may have their own accessibility limitations

• PDF documents on our site may not be fully accessible to screen readers

We are actively working to identify and resolve these issues. If you encounter a specific accessibility barrier, please let us know so we can address it.

Alternative Ways to Access Our Services

If you have difficulty using our website or any of our online tools, we want to make sure you can still access our services. You can reach us through the following alternative methods:

• Phone: Call or text us at (206) 900-4662 — we are happy to provide information, schedule appointments, and give estimates over the phone

• Email: Send us a message at activeheatingcooling@gmail.com and we will respond promptly

• In person: We serve the Auburn, WA and South King County area and can arrange an in-home visit for estimates and consultations

Our team is committed to providing the same quality of service through any communication channel.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing content, navigating our site, or using any features, please contact us so we can assist you and improve the experience for all visitors.

Active Heating & Cooling LLC
Accessibility Feedback

3518 S 293rd Pl, Auburn, WA 98001
Phone: (206) 900-4662
Email: activeheatingcooling@gmail.com
Website: www.activeheating-cooling.com

We aim to respond to accessibility feedback within 3 business days and will work to resolve any issues as quickly as possible.

Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website to identify areas for improvement and are committed to updating our site to meet evolving accessibility standards. We view accessibility not as a one-time project but as a continuing responsibility to the communities we serve throughout Auburn, Kent, Renton, Covington, Black Diamond, Federal Way, and Maple Valley.

This accessibility statement was last updated on March 13, 2026.
© 2026 Active Heating & Cooling LLC · Auburn, WA · Licensed & Insured